Kinvisit
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Terms of use.

Plain language first; the binding version is the one counsel approves.
Draft, not legal text. These points capture how the service is meant to be used. A healthcare attorney must review and replace them with enforceable terms, and the facility’s service agreement governs between Kinvisit, Inc. and each facility.

Not medical advice, not for emergencies

Updates are short notes from the care team about where a patient is in their stay. They are not medical advice, a diagnosis, or a substitute for talking to the doctor. If you think there is an emergency, call 911 or the facility directly. The “urgent, please call me” request goes to a queue the unit works during the shift; it is not an emergency line.

Who may use the family app

  • Only people the patient (or a facility-verified guardian) added. Do not share the access code or PIN with anyone else.
  • Each person verifies their own phone. Do not join as someone else.
  • Access ends 48 hours after discharge. Screenshots and forwards are your responsibility; treat what you read as private.

Who may use the console

Only staff the facility has authorised, under the facility’s policies. Updates must be written for families, in plain words, without results, diagnoses or anything the facility’s medical director has not approved in the templates. Everything posted is attributed to the signed-in staff member and logged.

Text messages

By being added as a contact and completing the phone check, you agree to receive text messages about the patient’s stay at that number. Message and data rates may apply. Reply STOP at any time to stop.

Availability

The service is provided as part of the facility’s agreement with Kinvisit, Inc.. We aim for continuous availability but do not guarantee it; the facility’s usual channels remain the way to reach the care team if the service is down.

Ownership

Kinvisit, its name, logo, design, text, software and the way it works belong to Kinvisit, Inc. and are protected by copyright and other laws. You may not copy, reproduce, reverse engineer, scrape or build a competing product from any part of the service without our written permission.

Changes

Material changes to these terms are posted here with the date they take effect.

Contact

Use our contact form.